The Dough Dough-FAQ

Do you have a storefront in dfw?

YES! The Dough Dough is located at 5915 Forest Ln suite 320 in Dallas and we will be opening a location in Frisco in early 2019!

when is the best time to come?

As early as possible! We open at 11 am.

Is there going to be a line?

Not normally,but it is definitely worth the wait!

ARE YOU GOING TO SELL OUT?

We work very hard to keep up with demand! If we happen to sell out for the day, we will update our social media to inform you.

DO YOU TAKE RESERVATIONS?

No, we do not take reservations.

DO YOU FRANCHISE?

Yes, you can find our franchise information here

CAN I BUY A GIFT CARD?

Yes! You may purchase a gift card online here, or buy in store. 

ARE YOUR PRODUCTS AVAILABLE FOR PRIVATE EVENTS?

Yes, they are!  Contact us at info@thedoughdough.com to customize your special event or fill out our online catering event form here. You can also view some of our catering options here.

CAN YOU DONATE TO MY CHARITABLE EVENT / CAUSE?

We love to support our community and require all organizations to complete the following form at least 3 months prior to your event date for consideration. To be considered, please fill out this form here.

OUR DOUGH

IS THE DOUGH REALLY SAFE TO EAT UNBAKED?

Yes, absolutely!  We use pasteurized egg whites and heat treated flour to kill any bacteria, so it’s safe to consume raw. Of course, with any raw food, consume at your own risk!

DOES YOUR COOKIE DOUGH CONTAIN EGGS?

Yes, our dough contains pasteurized egg whites which reduces the chance of salmonella.

is your store kosher?

We are a certified dairy kosher kitchen. Our vegan dough is certified D.E.

do you offer any vegan and Gluten Free dough?

Yes and Yes!. Our current Vegan flavor is Coconut Chocolate Chip. It is also certified D.E.  Both Sugar Cookie Cutter and The Original “C” are available in a gluten-free option.      Follow us on social media to stay updated on the latest scoop and any future vegan flavors!

ARE YOU A GLUTEN OR NUT FREE KITCHEN?  HOW DO YOU HANDLE ALLERGENS?

Some of our cookie dough flavors do contain nuts. If there is an allergy, we can suggest flavors that are nut-free. However, we are NOT a nut free or gluten free kitchen. If you have a severe allergy, understand we manufacture in a facility that processes peanuts and tree nuts. We prepare products in our kitchen that contain gluten and/or nuts. However, we do our best to ensure there is not any cross contamination, following all the federal food manufacturing guidelines. We keep our allergens separate from our other products and take necessary precautions using different colored handles for our nut allergens, store our gluten free flour away from our other flours, and keep our tree nut products properly sealed and stored away from others. We also wash our nut and gluten based separately from others. We advise you to ask which flavors are gluten and nut free to ensure you are protected from possible exposure. 

WHAT TYPE OF FLOUR DO YOU USE? IT IS RAW TOO?

To ensure our flour is safe to eat, we use a heat-treated, ready-to-eat flour. That means there is little chance for food-borne illness.

DOES THE DOUGH TRAVEL WELL?

It depends.  Our dough can be left out at room temperature for 3-4 hours. If you are traveling, we recommend freezing it ahead of time, wrapping it in foil and sticking it in a cooler or freezer bag when in transit. For your convenience, you may purchase ice packs and insulated bags at our shop. If you are flying, we recommend freezing the dough ahead of time, and check your dough in your bags, where they go under the plane.  It is cooler down there, and the dough is not subject to TSA screening.

HOW DO I STORE MY DOUGH? AND HOW LONG WILL IT LAST?

Our cookie dough must be stored in the refrigerator or freezer because it contains perishable ingredients, like eggs and butter.  Our ingredients do not have any additives or preservatives, so if properly refrigerated, it should last up to three weeks, and if frozen up to three months.  But who can keep it around that long?!

IF I MAKE COOKIES OUT OF AN 8 oz CONTAINER, HOW MANY COOKIES WILL I GET?

If you have  leftovers because you’ve got amazing self-control, you may bake most of our doughs.  Preheat your oven to 350 degrees and on a lined baking sheet, bake the cookies for 10-12 minutes or until your desired “doneness” is achieved. Depending on your scoop size, usually our 8 oz container will bake about 6 small cookies.

DO YOU OFFER ANY COOKIES ALREADY BAKED? WHAT ABOUT COOKIE CAKES and those amazing dough cakes?

YES! We sell select flavors of our doughs into baked cookies, and custom cookie cakes and cookie dough cakes. We know these will be an instant hit at any event, and makes a great gift too!  Our 9”  dough cakes feed about 12 people, 6 inch feeds 6-8.  We require 72 hours notice for custom cakes, and you may contact us at orders@thedoughdough.com or call and speak with our Head Baker. 

**** WITH ANY RAW FOODS, CONSUME AT YOUR OWN RISK.  WE TAKE ALL NECESSARY PRECAUTIONS TO PROTECT OUR CUSTOMERS FROM FOOD BORNE ILLNESS, BUT CAN NOT GUARENTEE INCIDENTAL EXPOSURE.  IF YOU HAVE ANY CONCERNS, DO NOT EAT OUR DOUGH. ****

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